Moments That Matter: How Small Interactions Shape the Client Experience
June 16 @ 2:00 pm – 3:00 pm
Presented by: Heather Eyerman and Natalie Simon
Great client relationships aren’t built in big moments—they’re shaped in everyday interactions. In this engaging session, discover how communication, responsiveness, and follow-through impact trust and satisfaction. Learn practical strategies to set expectations, lead meetings, and handle challenges with confidence, elevating every interaction and strengthening partnerships across your role.